Refund & Cancellation Policy

Last updated: 10 October 2026

Our products are digital and are delivered instantly by email after payment. Because a digital file cannot be returned once delivered, all sales are final, except in the cases listed below.

1. When you are eligible for a refund

You will receive a full refund if:

• You were charged more than once for the same order (duplicate payment)
• Money was debited from your account, but you did not receive the product, and we are unable to deliver it within 48 hours of you contacting us
• The file you received is corrupted or cannot be opened, and we are unable to send you a working copy within 48 hours of you contacting us

2. When refunds are not available

Refunds are not provided if:

• The product has been delivered successfully and can be opened
• You changed your mind after purchase
• You bought the product by mistake, after it was delivered
• You expected content that is not described on the product page

3. How to request a refund

Email admin@marsedge.in within 7 days of purchase with:

• Your name
• The email address used at checkout
• Your order ID or payment reference
• A short description of the issue

4. Refund timeline

Approved refunds are processed within 5–7 working days to the original payment method. The time for the money to reach your account depends on your bank or payment provider.

5. Cancellation

Because delivery is immediate, an order cannot be cancelled once the payment is completed. If your payment failed but money was debited, it is usually reversed automatically by your bank or by Cashfree. If it is not reversed within 7 working days, contact us.

[CONFIRM: you are happy with this refund approach, the 7-day request window, the 48-hour fix window and the 5–7 working day refund timeline]