By engaging MarsEdge Brand Labs ("MarsEdge," "we," "us") for any service, or by using marsedge.in, you agree to these Terms.
1. SERVICES & DIGITAL PRODUCTS
MarsEdge provides digital marketing, website development, Google Business Profile management, social media management, paid advertising management, automation systems, and digital products (such as downloadable PDFs), as described on our website and in your specific plan or scope document.
2. FEES AND PAYMENT
Retainer fees are billed monthly in advance, on the same date each month. One-time project fees are due as specified in the project quote. Automation setup fees are due upfront; monthly licence fees are billed in advance. Advertising spend is paid directly by the client to the advertising platform (Meta, Google) and never passes through MarsEdge. Payment overdue by more than 7 days may result in suspension of services until settled.
3. MINIMUM COMMITMENT AND CANCELLATION
All monthly retainer plans require a minimum 3-month commitment from the start date. After the initial 3 months, either party may terminate the engagement with 30 days' written notice. Work paused due to non-payment resumes once payment is received; the minimum term is not reduced by any paused period. Unused deliverables in a given month do not carry over. Annual prepayment plans (12 months of service for the price of 10) are subject to the Refund & Cancellation Policy below.
4. SCOPE OF WORK
Services are limited to what is defined in your specific plan or project scope. Work outside this scope is quoted and billed separately. We do not offer blanket discounts; where budget is limited, we adjust scope rather than reduce quality.
5. CLIENT RESPONSIBILITIES
You agree to provide timely access to required accounts, timely approvals on content and calendars, and accurate business information. Delays in approvals may shift delivery timelines accordingly.
6. INTELLECTUAL PROPERTY
All automation systems, workflows, custom code, and proprietary tools built by MarsEdge remain the exclusive property of MarsEdge Brand Labs, regardless of who funded their development. Clients receive a non-exclusive licence to use these systems for the duration of their active subscription; this licence ends when the subscription ends. Website designs, written content, and creative assets produced specifically for a client become the client's property upon full payment, unless otherwise agreed in writing. The client's own business data (customer or patient records, reviews, enquiries) always remains the client's property.
7. HEALTHCARE CONTENT AND COMPLIANCE
For healthcare clients, MarsEdge reviews marketing content against applicable advertising guidelines, including NMC advertising norms, as part of our service. This review is a quality and risk-reduction process, not a legal certification, and does not substitute for the client's own regulatory compliance obligations. MarsEdge will not publish content making diagnostic, curative, or guaranteed-outcome claims, or claiming accreditations the client does not hold.
8. RESULTS DISCLAIMER
MarsEdge commits to performing the work in your plan diligently and consistently. We do not guarantee specific rankings, lead volumes, follower counts, revenue, or other outcomes, as these depend on factors outside our control, including market conditions, competition, client responsiveness, and third-party platform algorithms.
9. LIMITATION OF LIABILITY
To the maximum extent permitted by law, MarsEdge's total liability for any claim arising from our services is limited to the fees paid by the client for the specific service giving rise to the claim in the preceding 3 months. MarsEdge is not liable for indirect, incidental, or consequential damages, including loss of business or profits.
10. THIRD-PARTY PLATFORMS
Our services rely on third-party platforms (Google, Meta, WhatsApp) that we do not control. MarsEdge is not responsible for outages, policy changes, account suspensions, or feature changes made by these platforms.
11. CONFIDENTIALITY
Both parties agree to keep confidential any non-public business information shared during the engagement.
12. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts in Delhi.
13. AMENDMENTS
We may update these Terms periodically. Continued use of our services after changes constitutes acceptance of the revised Terms.
14. CONTACT
MarsEdge Brand Labs — admin@marsedge.in / +91 9625656510
15. DISCLAIMER
MarsEdge Brand Labs provides marketing, technology, and automation services. We do not provide legal, medical, or financial advice. Our healthcare content compliance review is intended to reduce risk and align with general advertising guidelines; it is not a substitute for legal counsel, and clients remain responsible for their own regulatory compliance. Automation systems depend on third-party platforms (WhatsApp, Google, Meta) which may change, restrict, or discontinue features beyond our control. Past results shown in our portfolio do not guarantee similar outcomes for future clients.